Return Policy

 

I've received my order but there is an issue, what do I do?
Please email hello@casacandles.au with information and/or images detailing the issue and someone from our customer service team will be in touch.

What is your return/exchange policy?
We accept returns within 14 days of dispatch, provided products are unopened and unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email hello@casacandles.au with your order number and details of the item/s you'd like to return.

Can I change my delivery address after I've ordered?
As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please email hello@casacandles.au and we will do our best to assist where your order has not already been dispatched.